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Ontario Public Service

Remote Work Denials

Table of contents

Table of contents

  • Did you receive a remote work request denial?
  • Frequently asked questions
  • Updates and resources
Jump Menu Anchor: Did you receive a remote work request denial?

Did you receive a remote work request denial?

AMAPCEO is urging all members whose remote work requests have been denied to file a dispute today. AMAPCEO has just 30 working days from when the Employer sent you their decision to review and formalize your dispute. Filing a dispute strengthens your individual position and contributes to our broader efforts to challenge unfair decisions.

To get started on your dispute, download the Remote Work Issue Intake Form, fill it out & submit to your Workplace Representative via RADAR. You can work with any representative across the OPS, not just your area

AMAPCEO–OPS Remote Work Issue Intake Form

To complete and send to the AMAPCEO Workplace Representative assisting you with your remote work issue

Even if you choose not to dispute, be sure to email a copy of your decision letter as an attachment to awa@amapceo.on.ca. Sharing your denial letter with AMAPCEO helps AMAPCEO identify patterns across the OPS. Sharing your letter does not initiate the dispute process or mean a dispute will be filed.

Jump Menu Anchor: Frequently asked questions

Frequently asked questions

 

Your rights and when to act

When should I file a dispute about remote work?

You should file a dispute if your AWA was:

  • denied,
  • partially approved,
  • delayed, or
  • closed without a clear decision.

Filing ensures your rights are protected and your case is formally reviewed.

File your dispute right away. AMAPCEO has just 30 working days from when the Employer sent you their decision to review and formalize your dispute. 

Do I have to file a dispute to benefit from any future improvements?

Not necessarily—but filing strengthens your individual position and contributes to our broader efforts to challenge unfair decisions. We’re all in this together, and filing a dispute is playing your part.

What if my situation isn’t clear—should I still file?

 Yes. If your situation feels unfair or inconsistent, it’s worth filing. You can always add more information later. We can also seek disclosure of information from the Employer during a dispute which could add clarity and strength to our position.

 

Deadlines and timing

How long do I have to file a dispute?

Submit your dispute through RADAR as quickly as possible. AMAPCEO must review and formalize it within 30 business days of when you received your denial (written or verbal). 

What if I’m still gathering information?

It’s okay if you don’t have absolutely everything. The most important thing is that you file your dispute as quickly as possible. Get your dispute started by entering it into RADAR, AMAPCEO’s dispute tracking system. 

Additional documents can be submitted later.

How long will the dispute process take?

Timelines vary and may take months or longer—but filing is still critical to preserve your rights and strengthen collective action.

 

Filing process

How do I file a dispute?

  1. Complete the Remote Work Issue Intake Form and gather the required documents.
  2. Contact an AMAPCEO Workplace Representative to help you with your case.
  3. Enter your dispute on RADAR, AMAPCEO’s secure dispute tracking system.
  4. AMAPCEO will then review your file, gather further information from you if necessary, and finalize your dispute by issuing the formal dispute filing letter. 

Do I need a Workplace Representative?

 Yes—your submission must be advanced by a WPR, but you can work with any representative across the OPS, not just your area. Find a Workplace Representative here.

What documents do I need?

  • Your completed Remote Work Intake Form
  • Your denial letter/email
  • Your original AWA request
  • Any relevant emails or supporting information

 

What happens after filing

What happens once I file a dispute?

Your case is reviewed and advanced through the dispute process by AMAPCEO staff . AMAPCEO staff will contact you for further details or meetings. For more information about how disputes typically proceed, visit our dispute resolution page. 

What outcomes are possible?

Outcomes may include reconsideration of your request or findings that the employer acted improperly. The parties may enter into settlement discussions on individual/group disputes or they may enter into a more global resolution of all or most remote work-related disputes. In some cases, you may need to reapply after a decision.

 

Group vs individual disputes

Should I file individually or as part of a group?

When it comes to a remote work issue, either option is valid—there is no legal advantage. Choose what you’re most comfortable with.

What is required for a group dispute?

 All members must share the same director, and each person provides their own documentation. Your group must identify up to three leads who will liaise with AMAPCEO and attend meetings as necessary through the process. All members of a group must sign off on filing the dispute, typically by placing all their digital signatures on a page.

If I have already filed an individual dispute and a group has come forward that I wish to join, can I?

 Potentially, yes. Connect with the staff member supporting your individual dispute to discuss further.

 

While the dispute is ongoing

Do I still have to follow the return-to-office direction?

Yes. You must follow the employer’s direction during the process—but this does not affect your right to challenge it.

Can I continue my current arrangement while disputing?

Not automatically—unless explicitly approved. However, you can request temporary flexibility.

 

Protections and risks 

Can my employer retaliate against me for filing a dispute?

No. Retaliation is prohibited. If it occurs, AMAPCEO will challenge it. Please contact a Workplace Representative immediately if you are experiencing retaliation from the OPS Employer.

Will filing affect my job, contract, or future opportunities?

Filing a dispute is your right. While concerns are common, there should be no negative consequences for exercising that right. And remember that many managers, and even directors, have lost their access to remote and hybrid work and support our fight to protect it.

 

Special situations

Can I file a dispute if:

  • I’m on leave, secondment, or retiring? Yes, although the remedy for you may be limited.
  • I received a partial approval? Yes, and you can accept the offered arrangement while doing so.
  • My request was delayed or “closed”? Yes, AMAPCEO considers this the same as a denial.

Can I pursue an accommodation and file a dispute at the same time?

 Yes. Accommodation requests (e.g., medical or family status) are separate from AWAs and can be pursued in parallel

 

Why filing matters

Why is AMAPCEO encouraging everyone to file?

 Because disputes:

  • Protect your individual rights
  • Help challenge unfair practices
  • Strengthen the union’s legal and collective position
  • Build evidence of systemic issues

Even if you’re unsure of the outcome, filing makes a difference—for you and for all members.

Jump Menu Anchor: Updates and resources

Updates and other resources

A person at a laptop with the AMAPCEO Remote Work WORKS! Virtual Background on the screen.
Resource

Workshops: Filing Your Remote Work Dispute

Image of Dave Bulmer for President's Message
Update

President's Message: AMAPCEO is fighting back on denials

Queen's Park
Resource

AWA Fact Sheet

An AMAPCEO Workplace Representative is helping a fellow member. They are both sitting at a laptop.
Resource

Find a Workplace Representative

A laptop with a gear on it, next to text saying "Remote work WORKS!" and the AMAPCEO logo
Resource

Our Remote Work WORKS! campaign

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Phone: 1.888.262.7236
Fax: 1.416.340.6461
amapceo@amapceo.on.ca
View AMAPCEO Glossary

We would like to acknowledge Tkaronto, a Mohawk word meaning “the place in the water where the trees are standing.”

The AMAPCEO office is on the traditional unceded territory of Haudenosaunee speaking nations, including the Wendat, Seneca and Mohawk. These nations have been here since time immemorial and were in more recent times joined by the Mississaugas of the Credit.

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